Terms of booking

Tour Operator  

SiberiaDa Tour LLC is local tour operator, the office is located in Krasnoyarsk city (the capital of Krasnoyarsk region). Basically,  we work around three regions in Siberia: Krasnoyarsk region, the republic of Khakassia and the Republic of Tuva. We co-operate with local hotels around Siberia and local distant tour operators also. 

Our responsibility

Upon confirming all the trip details, we also provide our guests brief information en tour, concluding a contract.

Before 10 days of trip start, we will provide you the voucher, which holds the tour particular information, including the trip contact details.

Tour operator has a right to make the changes in the itinerary, offering the equal change or better travel conditions with no extra charge. Tour operator informs the client about such possible changes. 

We are not responsible for force majeure such as any natural disasters, war, rebellion, cancellations or delays of airlines and train. 

Your Responsibilities

Confirming the participation, you declare you are in a good health. Tour booking will be accepted with the understanding  that depending on the type of tour clients realize it can be some risks which tour operator informs about, also the clients are responsible for their safety and actions. All the personal stuff is always client’s responsibility. The tourists have to follow the Russian laws, have valid documents.

Smoking is not permitted in any vehicle and public places.

Booking and Payment

According to SiberiaDa Tour price policy all tours are sold on 100% pre-payment conditions. Currently we only receive the payment by an international bank transfer to our Euro or USD account (according to the invoice sent to you). Please, inform us what currency is more preferable for you upon request.

The tour is booked by concluding a contract and making a minimum deposit in chosen currency equal to 30% of the total payment.

Payment deadline for most tours is 3 weeks before arrival (in some cases when we need to pay for the services ordered by you – e.g. tickets, etc. – we need to get the payment earlier).

Payment details will be hold in the contract and the invoice. Please, note that the transfer costs are paid by a client.  

We kindly ask to send the copy of bank transfer, once you make the payment. 

Price

All the prices, which mentioned on the website, are valid. You can order any tour with no modifications, if you do not need it. If you need any changes, firstly we will confirm new tour plan and then re-calculate new option specially for you. As a rule, we inform about the price within 48 hours, but for special trips, it can take more time (about a week). Upon request, we will inform you how much time the quotation will take.

Trip cancellation

Cancellations made 30 days prior to the start of the tour will not be charged a cancellation fee.

Once your booking has been confirmed by SiberiaDa Tour cancellations can only be accepted in a writing from by e-mail. In case you have to cancel your trip after sending us your payment the following charges will apply:

-         Over 3 weeks prior to arrival date – 80 % refund

-         2-3 weeks prior to arrival date – 50% refund

-         1 week or less prior to arrival date – no refund

During the trip no refund or compensation will be given for any unused services.

Passports and Visas 

Clients are responsible for obtaining personal passports and visas. As a rule obtaining Russian visa takes 3 weeks at least. Please, contact Russian Embassy in your country to receive actual information about the necessary documents. Remember, the passport should be valid for 6 months at least after the expiry of the visa. In addition, at least two blank pages must be free for visas in the passport.

Upon crossing the Russian borders, you will receive the migration card, which is used for the registration at the hotels during your stay in Russia.  You will return the migration card upon leaving Russia. Please,  take care about the documents. 

Visa support is free of charge, if you order minimum number of services (hotel accommodation and transfers)

To get more information about visa support, please click this link

Insurance

Before visit Russia you should obtain for travel insurance for all your trip.

We recommend you purchase adequate travel insurance.

SiberiaDa Tour provides all the guests with local medical insurance any period of traveling and tick-borne insurance during summer time.

For further details, please don’t hesitate to contact us.